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Welcome to Phoenix!
WE'RE HERE FOR YOU!
When your system is giving you trouble and you need fast, solid, and reliable solutions, Phoenix gets you back up and running, secure, clean, and ready to go! There is hope!
Let us give you back control of your machine starting with a FREE DIAGNOSTIC, amazingly affordable rates, easy and friendly customer service, and the most comprehensive recommendations you'll find in town!
In addition to highly dedicated repair and restore service, Phoenix also provides many additional resources and support from complete virus removal and full file recovery, to cheritable e-cycling, notably talented web design and more!
With competitive prices, Phoenix provides the best quality service at the best affordable rates!
Get the convenience of our services:
- At our shop!
- At your home!
- Over the phone!
Better yet, sign up at our FORUMS HERE for free and become a part of an open and helpful community of techs and fellow solution seekers.
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We are located at 2840 Thomas Sumter Hwy in Sumter, South Carolina, between 4 Bridges and Brewington Rd. Click our map to the right for larger view and directions.
Posted on Friday, November 17
Limited Connectivity with Time Warner and Windows Vista.
Posted by chris on Thursday, March 31, 2011 (23:06:28) (907 reads)
The Problem:
Many Time Warner Cable customers (as well as others) are experiencing problems obtaining an IP address from Time Warner Cable routers (as well as other routers) while using Windows Vista. Typically the issue is that Windows Vista is unable to get an IP address which results in limited connectivity or no internet access, just local access.
Initially this error looks like a network adapter problem but this is not always the case in the Vista/Time Warner Cable scenario.
The Reason:
The reason this error occurs is because unlike XP, Windows Vista forces the use of the DHCP Broadcast Flag. Windows 7 uses a toggle switch to check for the feature and will disregard if it is not present. When a device does not support this feature as many of the Time Warner Cable routers (as well as others) don't the result is the inability to get an IP address and subsequently outside internet access. It is not clear whether a recent ISP system update or Windows Vista update is the cause for the recent issue for Time Warner Cable customers but in either case the fix is outlined below.
The Solution:
To solve this problem you have to make Vista compatable with the Time Warner (or other) equipment by disabling the DHCP Forced Broadcast Flag for your networking devices. (you really only need to do it to the one you use to connect to the Time Warner (or other) router but doing them all is the simplest approach.
To do this you will need to edit the registy. You will have to go to Start then type in the search box regedit and you will see in the results regedit as a program. Run it to access the registry editor. (you must be logged in as an administrator)
In the left pane of the Registry Editor find the following registry subkey to see your network adapter settings:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\
You should see one or more folders or (GUID) subkeys here. As you highlight them you will see the contents of each folder on the right pane of the Registry Editor. Some folders or subkeys may have nothing in the right pane other than the word default, skip these for the ones that actually have settings established.
For each adapter find the following key in the right pane of the Registry Editor:
DhcpConnForceBroadcastFlag
Right click this key and select modify. You will notice the value is set to (1) which is on. Change the value to (0) which is off and will disable the feature. Do this for all adapters under interfaces and on all of your Windows Vista computers.
Close the registry editor, reboot the computer(s) (to reload the registry). Once the computer is up it will likely still have limited connectivity so you will also need to reboot the Time Warner Cable (or other) router. Give it a minute to fully cycle (boot) and you should be back on line.
If this fix works for you please comment on this article.
If it does not work for you, you are having another issue and I would suggest bringing it in for a free diagnostic if you are local.
Thanks 
comments? |  Score: 5
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Virus Removal Guide Updated!
Posted by chris on Monday, December 27, 2010 (22:33:42) (1187 reads)
The virus removal guide provided freely by Phoenix Computer Company has been updated. If you are having virus problems or even suspect that you are make sure you go through the guide and perform the recommended operations.
comments? | Score: 0
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Phoenix Computer Company on Facebook!
Posted by chris on Thursday, September 16, 2010 (20:41:20) (2986 reads)
Phoenix Computer Company is now on Facebook! Come by and check us out and link to our page!
Phoenix Computer Company on Facebook!
comments? | Score: 0
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Free Computer Diagnostic!
Posted by chris on Thursday, June 17, 2010 (21:29:32) (1301 reads)
Phoenix Computer Company provides free diagnostic service on all computer electronic devices. If you are unsure if you should repair your computer or not you should bring it to us for a free computer diagnostic. We will tell you exactly what is wrong with your system and exactly what it will take to fix it. At that point you can decide if you want to repair it at the price we quote you or you may decide to do nothing with it at all. If you do not want to repair your computer there is no cost for us performing the diagnostic.
We are located at 2840 Thomas Sumter Hwy. Sumter, SC 29153.
Our office hours are Monday - Friday 9:00 AM until 6:00 PM and on Saturday from 11:00 AM until 3:00 PM.
Come by and we will be glad to have a look at your problem and provide you with a solution.
comments? | Score: 0
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Virus Removal Guide.
Posted by chris on Thursday, June 03, 2010 (22:40:55) (1399 reads)
We are often times asked by our customers what can they do themselves to remove virus's and we have created a step by step guide to show you how to remove virus's and malware. Check out the Virus Removal Guide topic in our forums or click the link here (Virus Removal Guide). If you have any questions or comments please feel free to respond to the topic via the forums.
comments? | Score: 0
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